32 questions to ask before you sign
Most costly contract surprises are visible before signing — in the renewal clause, the liability cap or the wording of the price review. This two-page checklist walks you through seven areas, built on 20+ years of Australian procurement experience. Any box you cannot tick is a question for the supplier.
Scope and deliverables
What is actually promised, what is excluded, and how change is priced.
Price, indexation and hidden costs
Set-up fees, mid-term increases, indexation caps and payment terms.
Term, renewal and exit
Auto-renewal traps, notice periods, exit cost and transition-out.
Liability, indemnities and insurance
Whether the cap is proportionate and who really carries the risk.
Performance and remedies
Measurable service levels, real remedies and a named escalation path.
Data, IP and confidentiality
Ownership, post-term licences, data location and sub-processors.
Control, dependency and governance
Assignment, lock-in, governing law and a diarised review date.
When the checklist isn't enough
Get an independent read on the decision
The checklist tells you what to look for. A Commercial Clarity Session (AUD $249) tells you what it means for your business: where the commercial risk sits, what to renegotiate first, and what to ask for next. Not sure which level of support fits? Start with a free 20-minute fit call.
KaiZina provides commercial and procurement advisory, not legal advice.