Refund & Cancellation Policy
Last updated: 23 September 2026
No lock-in
KaiZina is priced per decision, not by subscription. A Commercial Clarity Session is a one-off engagement — there is nothing to cancel and no recurring charge.
Before work starts
If you change your mind before we begin your Clarity Session, email hello@kaizina.com.au and we'll refund you in full — no questions asked.
After delivery
Once your decision brief has been delivered, fees are generally non-refundable. If the work fell short of what we described, tell us — we'll either put it right or refund you at our discretion. Independent Commercial Reviews are scoped and quoted before any work begins.
Digital downloads
Digital products such as the Supplier Quote Decision Kit are delivered instantly. Because access is immediate, change-of-mind refunds are generally not available once the files have been accessed or downloaded. If a file is faulty, incomplete or not as described, contact us and we'll replace it or refund you. Nothing here limits your rights under the Australian Consumer Law.
If the scope turns out to be broader
We confirm scope before you pay. If the documents you send are materially broader than the information provided at intake, we'll pause and talk to you before starting. If a broader engagement isn't right for you, we refund the Clarity Session in full — we don't reprice work you've already paid for.
Australian Consumer Law
Nothing in this policy excludes the consumer guarantees you have under the Australian Consumer Law. If the service is faulty or not as described, you may be entitled to a refund or replacement.
How to request a refund
Email hello@kaizina.com.au with your account email and the reason for the request. We respond within 2 business days.